Terms & Policies

Ordering:

Ordering Online: Online shopping is safe and secure and available using a secure shopping cart. All credit card information is collected using an SSL secure server. Your credit card information is never stored on the server. All information you submit is protected by encryption software.

We accept PayPal as well as VISA, Mastercard, Discover, etc.

Cancellations:

Contact us at brookforestsoap@gmail.com and state the reason for the cancellation. If the order has already been shipped we are unable to refund your order.

Shipping:

We ship within 3-5 business days of receiving payment. Usually closer to 3 than 5. All shipments are by USPS and should arrive within 2-4 business days after shipping.

We use USPS First Class as our primary shipping methods. This comes with an automatic tracking number and $50 insurance. In most cases, packages are mailed within three business days (not including holidays) of the completion of your order and once payment has cleared. You will receive a shipping notice and tracking number via email.

We currently are shipping only within the USA and are unable to accept international orders at this time.

Damages & Loss:

Damage or loss incurred during shipment is the delivery company’s responsibility and claims must be properly filed with them. The customer must initiate damage or loss claims against the shipper, you may contact us at brookforestsoap@gmail.com if you need assistance.

Refunds:

Due to the nature of the product we cannot accept returns. We want you to be happy with your purchase. If there is a problem please contact us immediately at brookforestsoap@gmail.com so we can work with you to resolve the issue.

Disclaimer:

Our products are made with high quality ingredients that are purchased from reputable suppliers.

They are for topical use only, and are formulated to be gentle and suited for most skin types.

All of our products are clearly labeled. They may contain ingredients that cause skin sensitivity or allergic reactions in some individuals. As a consumer, it is your responsibility to read the ingredients list to see if it contains any ingredients you may be allergic to. They are clearly listed on each item and on our website. Do not use if you are sensitive or allergic to any of these ingredients

As with any topical product, always test a small area on your skin to see if any allergic reactions or breakouts occur. If you experience redness, itching or irritations, discontinue use immediately.

We make no claim of cosmetic, healing or medicinal benefits.

Before purchasing, if you have any questions or concerns regarding any of our ingredients, please contact us at brookforestsoap@gmail.com for further information.